Refund policy

Refund & Return Policy

30-Days Return Policy

At JACKET X, your satisfaction is our top priority. To ensure a smooth shopping experience, we offer a 30-day return policy. You may return or exchange any eligible item purchased from our store within 30 days of delivery—no questions asked.

Effortless Return Process

Initiate Return/Exchange – Contact our customer support team with your order number, reason for return, and the items you wish to return or exchange.
Ship Back the Item – Once authorized, you will receive a return address label. Pack the item securely in its original packaging, attach the label, and ship it back via a suitable courier service.
Return/Exchange Processing – Upon receiving your item, we will inspect it within 72 hours.
- Refunds – If approved, refunds will be processed to your original payment method within 7 business days.
- Exchanges – Replacement items will be shipped within 5 business days after inspection.
- You will receive an email confirmation once your return or exchange is completed.

Eligible Reasons for Return

We accept returns and exchanges for the following:

Incorrect Product – Received an item different from your order.
Defective Product – Must be reported within 2 business days of delivery.
Damaged Product – If damaged during shipping.
Tampered Product – Must be reported immediately for investigation.

Return Exceptions

To maintain fairness and product integrity, returns and exchanges are not accepted for:

Personalized/Customized Items – Products with engravings, alterations, or unique modifications.
Used Items – Any product worn, used, or missing tags/labels.
Customer-Damaged Items – Products found damaged due to misuse.

We reserve the right to refuse returns that do not meet these conditions.

Shipping Costs for Returns

Customers are responsible for return shipping costs.
Standard Size Orders – Eligible for a full refund or exchange once returned in resalable condition.